The Hotel respects the privacy and protection of personal data of its guests, clients and website visitors.
This Privacy Policy explains how we collect, use, store and protect personal data provided through our website, in compliance with the General Data Protection Law.
By using our website, you agree to the practices described in this policy.
We may collect the following personal data:
Identification data
• Full name
• CPF or identification document
• Date of birth
Contact data
• Email
• Phone
• Address
Reservation data
• Stay dates
• Number of guests
• Accommodation preferences
• Information necessary to make the reservation
Browsing data
• IP address
• Browser type
• Device used
• Pages accessed on the site
• Cookies and similar technologies
The personal data collected may be used to:
• Make reservations and manage accommodation
• Customer service
• Send reservation confirmations
• Communication about accommodation
• Issue invoices
• Comply with legal obligations
• Improve website experience
• Send promotional communications (when authorized)
The hotel may share personal data only when necessary with:
• Online booking platforms
• Hotel management systems
• Payment processors
• Public authorities when required by law
• Service providers that assist in hotel operations
All partners are aligned with data security and protection standards.
We have established technical and administrative measures to protect personal data against:
• unauthorized access
• loss
• alteration
• improper disclosure
Data is stored for the period necessary to fulfill the purposes of this policy, or as required by law, and may be stored indefinitely for a better guest experience in future stays, as well as for sending personalized promotional communications.
In accordance with the General Data Protection Law, the data subject may request:
• confirmation of data processing
• access to personal data
• correction of incomplete or outdated data
• anonymization or deletion of unnecessary data
• data portability
• revocation of consent
• information about data sharing
Requests can be made through the contact channel indicated in this policy.
Data necessary for the provision of services by the Hotel, or whose maintenance is required by law, cannot be deleted.
Our website uses cookies to improve the browsing experience.
Cookies may be used to:
• remember user preferences
• analyze site access
• improve performance
• personalize content
The user can disable cookies in browser settings, however some website features may be affected.
Our website may contain links to third-party websites.
We are not responsible for the privacy policies or content of those websites.
This Privacy Policy may be updated periodically to reflect changes in legislation or our processes.
We recommend that users review this page regularly.
For questions, requests or exercise of rights related to personal data protection, please contact:
Hotel: www.hotelmelo.com.br
Email: reservas@hotelmelo.com.br
Phone: (47) 3367-0557
